Customizing Calls Storage
The Calls Storage page allows operators to customize the storage of calls on the Live Cloud server according to successful calls and/or failed calls (call performance) and the quality of the calls (good, fair/poor and/or unknown) in these two categories. Operators can furthermore customize whether to include or exclude call flow and/or call trend.
Live Platform has a defined amount of disk storage space for calls QoE data. You can save calls with or without call flow (SIP data); calls without call flow consume less disk space, calls with call flow consume more disk space. When you increase calls with call flow, the overall call total is decreased, and vice versa. Calls with call flow cannot exceed the overall call total.
| ➢ | To customize calls storage: |
| 1. | Access the relevant Global or Tenant scope (see Accessing Scopes). |
| 2. | Open the Calls Storage page (System > Configuration > Templates > Calls Storage). |
| 3. | From the 'Calls Storage Level' drop-down, select one of the following: |
| ● | Custom (default) |
| ● | Minimal |
| ● | Maximal |
| ● | Recommended |
| 4. | Use the matrices below as reference. |
|
Call Performance |
Call Quality |
Save |
Include Call Flow |
Include Quality Trend |
|---|---|---|---|---|
| Success |
Good |
Yes |
No |
No |
| Success |
Not Good (fair/poor) |
Yes |
No |
Yes |
| Success |
Gray |
Yes |
No |
No |
| Fail |
Good |
Yes |
Yes |
No |
| Fail |
Not Good (fair/poor) |
Yes |
Yes |
Yes |
| Fail |
Gray |
Yes |
Yes |
No |
Minimal
|
Call Performance |
Call Quality |
Save |
Include Call Flow |
Include Quality Trend |
|---|---|---|---|---|
| Success |
Good |
No |
No |
No |
| Success |
Not Good (fair/poor) |
Yes |
No |
No |
| Success |
Gray |
No |
No |
No |
| Fail |
Good |
Yes |
No |
No |
| Fail |
Not Good (fair/poor) |
Yes |
No |
No |
| Fail |
Gray |
Yes |
No |
No |
Recommended
|
Call Performance |
Call Quality |
Save |
Include Call Flow |
Include Quality Trend |
|---|---|---|---|---|
| Success |
Good |
Yes |
No |
No |
| Success |
Not Good (fair/poor) |
Yes |
No |
Yes |
| Success |
Gray |
Yes |
No |
No |
| Fail |
Good |
Yes |
Yes |
No |
| Fail |
Not Good (fair/poor) |
Yes |
Yes |
Yes |
| Fail |
Gray |
Yes |
Yes |
No |
Maximal
|
Call Performance |
Call Quality |
Save |
Include Call Flow |
Include Quality Trend |
|---|---|---|---|---|
| Success |
Good |
Yes |
Yes |
Yes |
| Success |
Not Good (fair/poor) |
Yes |
Yes |
Yes |
| Success |
Gray |
Yes |
Yes |
Yes |
| Fail |
Good |
Yes |
Yes |
Yes |
| Fail |
Not Good (fair/poor) |
Yes |
Yes |
Yes |
| Fail |
Gray |
Yes |
Yes |
Yes |
| ● | If Custom is selected but settings are changed, the changed configuration is preserved and displayed during the next login. |
| ● | A change to call storage settings does not impact calls already saved on the Live Cloud server. |
| ● | All calls previously stored on the Live Cloud server are stored according to the previously configured settings and cleared using regular call clearing policy (time or size based). |
| 5. | Drag to set the Save Calls slider. Range depends on the Live Platformplatform. . |
| 6. | Select the Include Call Flow check box to score Call Flow and select the Call Trend check box to store Call Trends. |